VoiceForce is not just an AI phone answering system. It’s a complete AI voice service and revenue platform that handles calls, bookings, sales conversations, customer management, and automated SMS follow-ups — turning every phone interaction into growth.
It’s a second-generation AI Voice Agent Platformthat turns phone calls into revenue, it goes far beyond traditional human receptionists and legacy IVR systems, which are limited to answering basic questions, taking simple orders, or booking reservations.
VoiceForce — Your AI phone agents that answer, promote, sell, follow up, and bring customers back. Automatically.
Most businesses still treat their phone lines as a cost center – a place where staff get overwhelmed, calls get missed, and sales get lost.
VoiceForce AI Agents change that.
VoiceForce transforms your phone line into a 24/7 automated revenue engine by combining:
- AI that answers every call
- AI that promotes your best offers
- AI that closes sales automatically
- AI that brings customers back through personalized SMS
- AI that builds a complete CRM from every interaction
Whether you are a restaurant, a salon, a clinic, or a large enterprise with thousands of inbound calls, VoiceForce ensures:
- No missed calls
- No missed sales
- Higher conversion rates
- Higher ticket sizes
- More repeat customers
- Lower labor cost
Your phone line becomes the most powerful salesperson on your team—
always working, always selling, always converting.
VoiceForce platform features 11 modules:
- vAnswer Agent
VoiceForce’s AI front desk. Automatically answers every call, identifies intent (Q/A, reservation, order, inquiry), delivers accurate answers, and can switch between voice and SMS if the customer prefers texting.
- vReserve Agent
Creates, modifies, and cancels reservations through voice or SMS. Sends instant confirmation to customers and store managers. Future versions connect to OpenTable/Resy or VoiceForce’s own availability engine.
- vOrder Agent
Takes pickup/delivery orders through natural conversation.
Handles menu navigation, add/remove items, confirmations, and sends kitchen tickets or SMS confirmations.
Can text customers a ling to an online order system if voice ordering is not preferred.
- vPromote Agent
In-Call Promotion & Contextual Offer Engine, AI that promotes relevant items during the call based on customer intent, time of day, past orders, or store-defined campaigns.
Examples:
“We have a lunch combo today—would you like to try it?”
“Most customers order a drink with this. Want to add one?”
Boosts AOV (Average Order Value) and turns every call into a marketing opportunity.
- vSales Agent
AI Agent that handles complex inquiries and drives high-ticket conversions
vSales is your AI sales specialist for industries where customers need conversation, education, and persuasion before purchasing.
It can:
🔹 Answer complex, consultative questions
(explaining insurance coverage, policy differences, lease terms, mortgage conditions, treatment options…)
🔹 Handle objections professionally
- “Is the coverage really necessary for my situation?”
- “Why is this plan more expensive?”
- “Can I compare multiple options?”
🔹 Qualify the lead
Collect key customer information and determine readiness to buy.
🔹 Guide prospects toward the right plan or product
Recommend policies, cars, units, treatments, or packages based on profile and needs.
🔹 Schedule appointments or agent hand-off
If a human salesperson needs to step in, vCloser ensures a warm transfer with complete lead data.
🔹 Increase conversion rates for high-value businesses
by offering 24/7 availability, instant education, and a persuasive, structured sales flow.
- vCRM
Centralized customer data platform that records all calls, messages, preferences, order history, and marketing interactions.
Generates customer profiles, LTV predictions, churn risk, tags, and behavioral trends.
It generates intelligent summaries that will be used by vSense AI agent to generate actionable voice or messaging marketing content, this marketing contents will be used by vSense to send back to customers during the voice or messaging conversation, or via vReach module directly to customers.
- vSense Agent
Analytics, Insights & Campaign Planner
Reads data from vCRM to detect trends, segment customers, identify opportunities, and automatically generate campaign blueprints (BOGO, new item push, re-engagement)，create customized promotion and send promotion through vReach。
Works like Klaviyo + Salesforce Einstein for voice interactions.
- vReach Agent
Messaging & Campaigns, based on the data from vSence, send automated promotion messages to customers, and be capable of making intelligent text conversations with customers.
Executes intelligent outbound messaging:
- Personalized promotions
- Re-engagement
- Order follow-up
- Review requests
- VIP nurturing
Supports two-way text conversations with AI.
- vCallCenter
Monitors AI conversations for errors or confusion
Monitoring the entire voice and text conversation between customer and VoiceForce system, make alert to call center support team or restaurant manager.
Alerts staff and allows seamless handover to a human agent when needed.
Ensures reliability and service quality.
- vGuard
Compliance & Quality, make all the outbound text messages compliant with regulations.
Manages opt-in/opt-out, blacklists, frequency limits, and ensures all outbound SMS/voice campaigns comply with TCPA, CTIA, and carrier rules.
- vConnect
External Integrations (POS / Booking / Data / Messaging)
Connects VoiceForce to external systems (Square, Toast, Clover, OpenTable, Snowflake, Twilio).
Future expansion enables industry-specific connectors.
